Graciously provides information about hotel offerings and local surroundings to enhance guest experience.ģ. Maintains proper record keeping for guest accounts. Provides excellent service by addressing and resolving guest concerns with immediate and exemplary solutions, going above and beyond to recover any service opportunities and exceed guest expectations. Works closely with VIP Services and Player Development teams to ensure all guests and Casino needs are met.Ģ. Reviews daily arrival report in order to identify special requests. Ensures guest information is updated and accurate at all times verifies addresses, phone numbers, email, guest profiles and preferences. Communicates effectively to guests in a high call volume setting. Assists guests with booking changes and inquiries regarding reservations. Initiates and responds to in-person and phone contact with guests to ensure all reservations for hotels, special events and entertainment are executed efficiently. Provides highest services standards to guests during all interactions. The Concierge partners closely with other departments to anticipate guest requests, and extend appreciation for guest loyalty through personalized service.ġ. The Concierge designs and coordinates experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations, while meeting Forbes Travel Guidelines. Under the direction of the Chef Concierge, the Concierge consistently elevates guest satisfaction by delivering Best in Class service and creating memorable experiences for guests at every opportunity.

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